About Us
at Great Lakes Toyota

Super friendly, efficient and fast

I purchased a 2020 Rav4 from Great Lakes Toyota and worked with Rob Pendleton and Christine Wolfe. They were kind and reasonable especially when it came to letting me inspect the car, and I was extremely thorough. There were a few issues that they were ready and willing to help get corrected before I was comfortable agreeing on a price. Negotiating was not a high pressure, traditional "used car salesman" conversation, and they were open to making concessions for a worthwhile reason. It did take a rather long time to get through the finance department, but that was only because they were a bit short staffed. The finance person Charly Hernandez was helpful, knowledgeable, and straightforward in explaining the paperwork and the available add-ons. I left this dealership feeling I had made a good decision, and have continued to feel that way.

Great experience. Very good attention from Jose. A little slow on the final process but everything went well. They have a kids zone for those longer waiting hours which improved the experience a lot.

So very kind and helpful. I came in with an emergency, and they got me in right away, personally guiding me where to park and giving me every piece of information I needed. Not to mention, they worked very efficiently. They were very genuine and made me feel like a priority. I really appreciated their help♡

Nice cars and kindness people!

Worked with Cody Jenkins to get a new truck. Personable and easy to talk to, and they made the process easy

Cody Jenkins is the best he will help in anyway he can! Super awesome person inside and out! Thanks for the help.

We had the opportunity to work with Rob Pendelton on the purchase of our new Camary XSE. Rob went out of his way to make sure everything went smoothly always following up on question and making sure what we wanted is what we got. We would definitely recommend Rob he always followed thru.

Cody was great, recommend going to him if you need a car !

We worked with Charly Hernandez and he came through for us with a new Subaru for a price that fit our budget. Couldn’t be happier with him and all the rest of the staff at Great Lakes Subaru!

Brandon Feltner provided excellent service, and was very helpful in getting me in a new car. I will be coming back for the next one!

Mike was wonderful to work with. The process was easy and smooth. Everyone was welcoming and the kids even had fun in the play area while we met with Mike in the showroom. This is our second purchase at Great Lakes Toyota and with Mike!

Had issues with delivery out of state during purchase. The sales General manager made everything right on my part by taking care of the repairs. He was outstanding, the others that kinda did me wrong don’t work at the dealership anymore for good reason.

Rob Tong was one of the very best car salesman I’ve ever dealt with.

Mike is great and super helpful!

Rob was by far the best auto sales person we have ever worked with, very knowledgeable about his product, great communication during sales and always ready to go the extra mile for his customers! Not pushy, he will provide you with all you need to make the correct buying choice to suit your needs! 5 Star service from him and his team. March 2025

Elonya Hardy was very helpful getting me the information needed on a vehicle I was interested in. Elonya was a pleasure to work with, and I highly recommend. Thank you again for all the help you provided!

Our Salesperson was great and knowledgeable. The list price on a 2016 was higher than KBB and they came down about $420 and we offered about $200 less than that and didn't meet us halfway. We had a bank check to pay for it on site. Who lets a potential sale of a 9 yr old vehicle and buyers walk out the door over about $100? The vehicle is now reduced $45 lower than the offer we were given over 2 weeks ago.....

It was a pleasure working with Mike, he knows his stuff /product and made my purchase a dream. I highly recommend You see Mike, or any of the associates at Great Lakes Toyota Subaru of Finley.

I can confidently say that Great Lakes Subaru is an honest and customer-focused dealership. Their sales team goes above and beyond to help you find the right vehicle, and what truly stands out is their commitment to supporting customers even after the sale is complete. I purchased a Toyota Tundra from them, and when the rear floor mats didn’t fit correctly, they worked with me to ensure I received the proper ones—even though they weren’t obligated to. That kind of dedication to building long-term relationships is why I’ll continue to be a loyal customer. As for their service department, while I’m capable of handling some maintenance myself, I choose to bring my vehicle in because they do a thorough inspection that gives me peace of mind. It may cost a bit more, but the attention to detail and convenience make it worthwhile. I’ve also seen firsthand how they take care of customers with vehicles just outside of the warranty period, covering repairs when they didn’t have to. That speaks volumes about their integrity and commitment to service. Overall, Great Lakes Subaru is a top-notch dealership—and pairing that with a dependable brand like Toyota makes it an easy choice for me.